Under our Refund Policy, you have 14 days of receipt to cancel an order or return an order, providing it is unused and in a sealed condition for a full refund.
Items that are faulty, damaged or described incorrectly can receive a refund with the original delivery charge, but not when a product is unwanted.
Except for faulty items, we only accept returns of items that are in the same physical condition as they were supplied(No Cutting cables, scratches, markings, wear and tear). You must also have taken reasonable care to not mark or damage the product. All returned items will be inspected upon receipt. If there is evidence that the products are not in the same physical state and reasonable care has not been taken with them, then, unfortunately, you will not be eligible for a refund, repair or replacement.
Faulty items If your item develops a fault please notify us If the fault has developed within 30 days of delivery we will offer a refund or replacement, including original postage costs or a replacement product once the original product has been returned to us for checking and verification of the fault. If the fault develops after 30 days but within the 1year warranty please contact us via my eBay and we will repair or replace it once the original product has been returned to our team for checking and verification of the fault.
DO NOT AT ANY CIRCUMSTANCES OPEN ANY ITEM, RECORDER, CAMERA (SCREWS). DO NOT REMOVE ANY SCREWS FROM ANY OF OUR PRODUCTS, OTHERWISE, YOU WILL NOT BE ELIGIBLE FOR A REFUND, REPAIR OR REPLACEMENT. PLEASE CONTACT US FOR THAT, IN ORDER TO GET THE ITEM BACK FOR AN INSPECTION, WHICH MAY RESULT IN A REPAIR OR REPLACEMENT.
If a product is returned as faulty but not found to have a manufacturing fault or if a fault has developed as a result of misuse, no product or postage costs will be refunded.
Under the circumstances that product needed to be returned for any reason. If you lose the original package. You must pack the product well with bubble wrap and ensure products are well boxed. If there are multiple items needed to be returned, they needed to be wrapped by bubbles wraps separately. It is to ensure the collision does not occur during delivery. If the returned product/s have not been returned in good packaging condition. We might not be able to repair or refund the product.
PLEASE NOTE: If you wish to return an item, please contact us in order to be issued with a Returns Number (RMA) which will enable us to process the return or replacement more quickly and efficiently.
We reserve the right to inspect returned goods prior to an exchange or refund being completed. Please note that the inspection must be done by one of our technicians and may take up to 5 working days for the inspection + the refund to be completed.
When you send an item back to us for any reason we can only dispatch replacement / upgraded items upon receipt and testing of the items sent to us which can take up to 5 working days.
We will only refund you up to a maximum of £7.00 for your return postage, (proof of postage is enough). If you wish to add additional insurance or expedited delivery this is at your own cost.
Website usage terms and conditions
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which is not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
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Remote Setup Service
For simple advice and assistance our technical support team can provide that over the phone for free, however, if we have to remotely access your system we charge £29.99 for this one-time service. Please be aware that the setup service does not form a lifetime support contract and is only for a one-time setup. This includes configuring the devices on your network and guiding you through so you can view the cameras on your phone or other devices.
If you reset or restore any network device or any Recorder (DVR, HVR, AHD, NVR) the settings will be lost and our set-up service fee will still be charged.
Please note we do not provide any form of physical installation service nor are we liable for any installation service.
We Dispatch all orders via Royal Mail or Interlink Express. Each listing will Specify which type of delivery option is available.
1st Class Royal Mail - takes 1-2 working days after dispatch
2nd Class Royal Mail - takes 3 to 5 working days after dispatch
Royal Mail Special Next Day Delivery - delivered next working day before 1 pm after dispatch
Please note that orders placed after 3 pm will be dispatched the next working day.
Please note that there are limitations to the service coverage areas for next day deliveries.
Postcodes not covered by the next day delivery service are as follows: KA27-28, AB31-38, AB40-56, IV1-28, IV30-32, IV36-40, IV52-54, IV63, KW1-14, PA21-38, PH4-41, PH49-50, BT, HS, IV41-49, IV51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE, IM, Channel Isles, Northern Ireland (BT postcodes) and Republic of Ireland.
International deliveries - this will vary from country to country. Please bear in mind deliveries outside the EU will be subject to possible import taxes in your country. Additional charges for deliveries to different Islands/Regions of different countries may apply (i.e. Canary Islands, Tenerife, Madeira etc).
Please note addition postage costs will apply to the following: PH22, PH33-34, PH41, IV1-5, IV11, IV13, IV15, IV17, IV19, IV19, IV26, IV40, IV52, IV63, KW16, HS, ZE, BT GY, JE, IM, PO30-41, TR21-25. If you are from one of these areas and still wish to purchase our items please call 0203 695 0315, our sales advisers will be happy to help you proceed with the order.
Expecting Delivery Time for New Purchases
Items ordered before 3 pm on a working day will be delivered on the next working day, orders after 3 pm will be dispatched the next working day and will arrive 2 working days from the initial order date. For Hikvision, LG, EDGE and Videotec brands delivery will take 3 working days from order date if ordered before 3 pm. In the case of international delivery it can be significantly longer, please check delivery times before proceeding with payment.