Terms of service

Acknowledgement

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.

Our product range conforms with international standards. Incompatibility with other branded items will not be perceived as faulty.

The Company has no control over and assumes no responsibility for the content, privacy policies or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.

Account Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, your right to use the Service will cease immediately.

Changes to Terms

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is materialized. We will make reasonable efforts to provide at least 30 days notice before any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, you agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Definitions

For this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Domar solutions ltd, tw4 6dr.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Domar, accessible from domar.com.

You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Limitations

Advice given by agents or servants of this company during telephone/internet/email orders is based entirely upon the information given by the purchaser.

Where advice is given after visual inspection by team members or servants of this company, such advice shall amount to an opinion only and the company shall not accept liability for any inaccuracies.

Goods purchased by the buyer that are alleged to be defective, the purchaser agrees to return such goods to the seller for inspection and report (without the seller replacing the said goods before such inspection). The purchaser further confirms that it shall be reasonable for the seller to inspect, repair or replace (as its option) such defective goods and allow manufacturers to undertake inspections to allow productions methods to be modified.

The purchaser also accepts that it is reasonable to inform the seller of any interruption, defect or failure before contacting independent third parties before incurring expense and, in addition, to allow the seller to remedy the defect, failure or interruption.

Payment Terms

Quotations are given on the assumption that no variation in the price will be made by the manufacturer/sole importer and that Government levies remain unaltered. In the event of such changes, orders placed before the variation will remain the same price and no further increases will be passed to the customer.

Errors

The company reserves the right to amend technical or clerical errors in any order without notice. In addition, the buyer shall ensure that all details contained with the order are correct and no liability for any error or inaccuracy shall lie with the company

Refurbished Goods

Refurbished goods are subjected to a 28 days warranty. Should the item fail, defect or interrupt after the said period, then you’re not subject to a replacement or repair. Technical support from the agents or servants of the company is still provided after 28 days.

Condition of returns

For the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 28 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or personalized.
  • The supply of Goods that are modified or personalized by yourself.
  • The supply of Goods has been opened or tampered with internally.
  • The supply of Goods warranty seals is broken, this is internal of the cameras, externally of recorders (DVR/NVR/XVR).

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Cancellation Rights

You are entitled to cancel Your Order within 28 days without giving any reason for doing so.

The deadline for cancelling an Order is 28 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

To exercise Your right of cancellation, you must inform Us of your decision employing a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Return of Goods

You are responsible for the cost and risk of returning the Goods to Us until the Goods returned are found faulty. You should us contact to receive a returns authorization number. You can inform us of your decision by:

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Conditions of return postage

  • Goods returned using expedited or special delivery will have a refund cap of £7.00.
  1. Larger items or parcels can be negotiated with customer services.
  • Receipt of postage paid will need to be provided for reimbursing of postage cost.

The following will not be entitled to reimbursement:

  • The return of goods has not been found faulty
  • The return of goods without the RMA number or returns authorization
  • The return of goods that have been damaged accidentally/intentionally or found faulty by misuse

Inspection

We reserve the right to inspect goods before an exchange or refund being completed. Inspections much are completed by one of our technicians who have knowledge and experience with Goods provided. Any external inspection will only be accepted upon an official report and documentation of the inspection, including the organization that provided the service.

  1. Inspections may take up to 5 working days.
  2. Inspections that take longer than 5 days will be made to your knowledge.
  3. Returns are processed in order of arrival and we do not offer an expedited return service.

Warranty

By making a purchase from domar.com, you hereby agree to and accept the following warranty terms. All products purchased through our online store come with a one 1 year warranty, commencing from the date of purchase. This warranty covers any manufacturing defects or malfunctions that may occur during the warranty period, under normal use and in compliance with the provided guidelines. The warranty is non-transferable and only valid for the original purchaser. In the event of a warranty claim, proof of purchase must be provided. Our company reserves the right to repair or replace the defective product, at our discretion. Please note that this warranty does not cover damages resulting from unauthorized repairs, misuse, abuse, negligence, accidents, or alterations to the product.

Delivery

All Shippments are to UK mainland ONLY.

All orders placed after 3 PM will be dispatched the next working day. We dispatch all orders via royal mail or DPD courier. All available delivery will be made optional upon online checkout.

  • 1st Class royal mail – 1 – 2 working days after dispatch
  • 2nd Class royal mail – 3 – 5 working days after dispatch
  • Royal Mail Special next day delivery – delivered next working day before 1 pm after dispatch
  • DPD – next working day delivery

There are limitations to the service and coverage of some areas for next day deliveries. The areas affected will have one of the following postcodes –

Postcodes not covered by the next day delivery service are as follows: KA27-28, AB31-38, AB40-56, IV1-28, IV30-32, IV36-40, IV52-54, IV63, KW1-14, PA21-38, PH4-41, PH49-50, BT, HS, IV41-49, IV51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE, IM.

Please note that the following postcodes may also incur additional fees –

PH22, PH33-34, PH41, IV1-5, IV11, IV13, IV15, IV17, IV19, IV19, IV26, IV40, IV52, IV63, KW16, HS, ZE, BT GY, JE, IM, PO30-41, TR21-25

Expected Delivery Time

Items ordered before 3 PM on a working day will be delivered by the next working day. Orders after 3 PM will be dispatched the following working day and will arrive 2 working days after the initial order date. Upon providing contact information, the courier service will notify you of the delivery time.

Specific time slots and weekend deliveries are unavailable.