Faulty items If your item develops a fault please notify us If the fault has developed within 30 days of delivery we will offer a refund or replacement, including original postage costs or a replacement product once the original product has been returned to us for checking and verification of the fault. If the fault develops after 30 days but within the 1year warranty please contact us via my eBay and we will repair or replace it once the original product has been returned to our team for checking and verification of the fault.
DO NOT AT ANY CIRCUMSTANCES OPEN ANY ITEM, RECORDER, CAMERA (SCREWS). DO NOT REMOVE ANY SCREWS FROM ANY OF OUR PRODUCTS, OTHERWISE, YOU WILL NOT BE ELIGIBLE FOR A REFUND, REPAIR OR REPLACEMENT. PLEASE CONTACT US FOR THAT, IN ORDER TO GET THE ITEM BACK FOR AN INSPECTION, WHICH MAY RESULT IN A REPAIR OR REPLACEMENT.
If a product is returned as faulty but not found to have a manufacturing fault or if a fault has developed as a result of misuse, no product or postage costs will be refunded.
Under the circumstances that product needed to be returned for any reason. If you lose the original package. You must pack the product well with bubble wrap and ensure products are well boxed. If there are multiple items needed to be returned, they needed to be wrapped by bubbles wraps separately. It is to ensure the collision does not occur during delivery. If the returned product/s haven’t been returned in good packaging condition. We might not be able to repair or refund the product.