FAQ

Q. How can you playback recorded files?

A. Menu > Playback > Select a date you wish to playback >search > then select a time.

Q. How do you restore the DVR to default settings?

A. Menu > Advanced > Maintance > Default Settings.

Q.My Hikvision DVR is just bleeping?

A. Please ensure that the Hikvision is set to "Pal", to do this please go to the menu and click on configurations.

Q. Which application should I use?

A. We recommend you visit the Support section /Mobile application on our website to download the correct application for your recorder or camera. For Hikvision we recommend you use their own application search "Hik-connect" in your app store.

Q.My DVR works just on the local network?

A. Please ensure that you have entered the correct details in the network settings of the DVR, such as the default gateway.

Q. How do you set-up motion detection?

A. Right click on the mouse > left click on "Main menu" > left click on "Advanced" > left click on "MD" from there you can select whether you wish motion detection to be on/off on a channel and also the sensitivity. To select an area that you wish motion detection to be on click on setup then click on the area so a red box appears.

Q. How do you set-up email?

A. You need to ensure that you have the correct SMTP server setting for your email provider. Then enter them into the DVR.

Q. Can the system be used indoor and outdoor?

A. Yes, we have outdoor and indoor cameras.

Q. How to connect the DVR to my television?

A. To connect the DVR to television you need to have a VGA port on your tv and a VGA cable. Once you have the cable you plug it into the VGA port on the dvr and then plug the other end into the port on the TV.

Q. Why can I not hear audio on my DVR?

A. In order to hear audio please make sure that audio is enabled, you then have to click on a channel so it is the full screen you then will be able to hear audio. If you wish to hear the audio when playing back files you also have to click on a channel to make it full screen.

Q. How to connect the mic to the DVR?

A. The microphones need to be connected into the audio input port these are under the camera channels. The microphone would only work with a channel that is being used e.g. put the microphone in channel 1 with the camera on channel 1.

Q. How to connect the camera to the DVR?

A. Using the BNC cables, connect one end to the camera than the other to the DVR. You then have to power the camera using the power adaptor.

Q. Does the camera work on night vision?

A. Yes, all our cameras have night vision.

Q. Does the DVR overwrite once the drive is full?

A. Yes, by default the DVR overwrites the data starting from the oldest files. This function can also disable this function.

Q. I get an error message saying “no route found” what does it mean?

A. You are not using the admin password that you have set-up on the DVR, you need to restart the DVR and enter the admin password you set-up.

Frequently Asked Questions on all CCTV Systems. Read the list of FAQs on topics such as CCTV setup, installations and purchase confusions. Topics cover generic CCTV as well as various brands such as Hikvision and Zxtech.
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